CONFIDENTIALITY &DATA PRIVACY
VICCA shall treat all Client information, including project details, budgets, personal data, and property information as strictly confidential. This information will not be shared with third parties except where necessary to deliver the agreed services or where required by law. VICCA collects and processes personal data provided by Clients solely for the purpose of delivering our services. You have the right to request access to, correction of, or deletion of your personal data held by VICCA at any time by contacting us directly.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services.We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate and to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising.We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention.We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You.We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons.We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
WEBSITE TERMS OF USE
AND CONDITION OF SERVICE.
Welcome to Vicca Interior Design & Vicca Furniture. By accessing or touse our website you agree to the following terms:
- Use of Website: You agree to only use the site for lawful purposes only and should be used in a way that does not infringe on the rights of others.
- Intellectual Property: All contents on this website, including text, images, designs, and branding is the property of VICCA Integrated Services Ltd(Vicca Interior Design & Vicca Furniture) and may not be distributed, or used without prior written consent from VICCA.
- Pricing, Product and Payments: Pricing and product details on the website are subject to change without notice and should be confirmed directly with VICCA before placing an order.Prices are quoted in Nigerian Naira (₦) and are inclusive of any applicable taxes unless otherwise stated. Lagos delivery is included for standard delivery zones. Interstate delivery charges are quoted separately, and confirmed in writing whilst order confirmation.
- Acceptance of Order: We reserves the right tosuspend services, withhold deliverables that are not paid, or cancel any order if an error in pricing or product availability is noted. Any outstanding balances may attract a late payment charge of 5% of the overdue amount per month.
- Information of Product: Product information while we ensure to display products accurately as possible, product colors, sizes may vary slightly as we can’t guarantee that your device’s would accurately display and reflect the accurate product colors.
- Limitation of Liability: Vicca Interior Design and Vicca Furniture shall not be liable for any indirect, incidental,consequential loss from our services or product, and arising from the use of site or purchase of products, delays caused by third party logistics providers or arising from customer’s failure to meet with their obligations under these Terms.
RETURN & EXCHANGE POLICY
- Non-ReFundable (Made-to-Order Pieces)
VICCA Furniture pieces that are made to order are non-refundable or exchanged once production has commenced and delivered. Westrongly recommend Clients request a fabric or material sample before manufacturing where colour or texture is a primary consideration. Gift cards are non-refundable.
• 2. Eligibilty for Refunds:
- To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We have a 30-days return policy, which means you have 30 days after receiving your item to request a refund. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
3. Return Shipping
Customers are responsible for return shipping costs, including transportation and handling of the items back to us. Refunds would be issued to the card used at purchase time. Please note we have no cash refunds. Kindly allow 5 to 10 business working days to credit your card returns processes.
- To start a return, you can contact us at info@viccainteriors.com.Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@viccainteriors.com.- Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Damages and issues:
- 4 Cancellations
Once a deposit has been received and production has commenced, orders cannot be cancelled and deposits are non-refundable. Where production has not yet commenced and VICCA is able to accommodate a cancellation, the following applies:- A cancellation fee of 25% of the total order value will be deducted.
- The remainder of the deposit will be returned to the Client within 10 business days.
No cancellations will be accepted on completed pieces awaiting delivery.
DELIVERY & SHIPPING POLICY
1. Lagos Delivery
Standard delivery within Lagos metropolitan area is included at no additional charge which is subject to change. This covers all major Lagos zones including Lagos Island, Victoria Island, Ikoyi, Lekki, Ajah, Yaba, Surulere, and Ikeja. Delivery is to the ground floor or building entrance unless otherwise agreed. Where access to a specific floor or room is required, VICCA will confirm any applicable handling charges prior to delivery. Client is responsible for ensuring clear, unobstructed access to the delivery address including doorways, staircases, lifts, and entrances wide enough to accommodate the piece.
Please note: VICCA is not responsible for pieces that cannot be delivered to the intended location due to access restrictions such as narrow doorways, staircases, or lift size limitations that were not communicated in advance. We recommend the Client confirms measurements before placing an order.
2. Lagos Outskirts
Deliveries to areas at the far outskirts of Lagos including Epe, Badagry, and Ikorodu may attract an additional handling charge. Where applicable, this charge will be agreed with the Client and confirmed in writing before the order is placed.
3. Outside Lagos, Interstate Delivery
Delivery to destinations outside Lagos, including other Nigerian states is available. Interstate delivery charges are calculated based on the destination state and specific delivery address, the size, weight, and number of pieces being delivered and the logistics provider rate at the time of delivery. Interstate delivery will be quoted separately and confirmed with the Client in writing whilst the order is confirmed.
4. Delivery Timing
VICCA will confirm the delivery date with the Client once the piece is complete and payment has been received. We are not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to: severe traffic conditions, logistics provider delays, or public holidays.
5.Inspection on Delivery
The Client must inspect all pieces upon delivery and sign the delivery confirmation. Any visible defects, damage in transit, or discrepancies must be reported to VICCA in writing via WhatsApp or email within 48 hours of receipt. Claims raised after this period may not be accepted. We will assess all reported issues promptly and determine an appropriate remedy.
6. Processing Time
Orders are processed typically within 2-3 business days. You will usually receive a confirmation email once orders ships. Made-to-order takes 4 to 6 weeks manufacturing time.
